I am so frustrated right now.
After having our water heater go on the fritz on Saturday, calling for a plummer to come out and fix it that day... then having them not show up on Sunday to fix it... I called Home Depot and bought one over the phone with delivery, install and warranty. I paid way too much, but I figured it would be done properly and I would be happy to be back in hot water heaven.
We are not so lucky.
Today the delivery of the water heater and the install was set for 1-4. It was delivered at 2 pm. Yeaaa! But, the installers never showed up. I called Home Depot. After speaking with 4 people and being on hold forever, I was told that the contractor would be calling them back and that Home Depot would call me to tell me when to expect the contractor.
A minute later I got a call from a dude that said, "Hey! What's the weather like over there?" I didn't even know what to say. I was pissed that he had not shown up and it was 4:15. He said, "We'll be there in 30 minutes." An hour and a 1/2 later - he shows up. He walks in and says, "You already have your water heater? We just spent 90 minutes picking one up for you!" I didn't really care about that. I just wanted him to get to work and finish.
He went upstairs and they looked things over. Immediately they wanted to look at the roof. He said, "My partner needs to get up on the roof, is that ok?" I was kind of stunned, but tired of the waiting and said, "Whatever."
Ten minutes later he says, "We got a big problem, see right here you have a 50" heater that they sent ya'll. Your heater up there is 47". We are going to have to drill a hole in your roof and pop the vent shaft up another 3 inches or so and then re-seal it. Home Depot charges $200 for that." I said, "Thanks for coming out... but we aren't paying a dime more for a new hole in our roof!"
Boy was I hot. He shook my hand and they scampered out - quickly. No paper work, no "Well, we could do this... we could do that." Gone.
I called Home Depot and told them my story. I was not HAPPY. There is a 3 foot pipe in the closet where my water heater is stored. They have PLENTY of room to fit the 50" model in there. Plenty. All they would need to do is refit the pipe - that has 3 pieces to it already and is fitted together. This is all the venting at the top of the heater.
Anyway, after being on hold and speaking with three different people at Home Depot... I was left with this - they can not get in touch with the "installer." They will call me on Friday Morning and do a "Followup" on it. So I said, "let me get this straight... can I just cancel the install if these guys won't do it? And then just get a local plummer to do the job?" The Home Depot guy said, "Yeah, but they will charge you for a trip fee today... and I don't know how much that will be - depends on the installer." I was hot.
After doing some research online I have found out that there are plenty of scams with hot water heaters. People without hot water will not want to wait long before they get it. And 3rd party installers know that people are between a rock and a hard place. They will pay and extra $200 bucks just to get their water back online.
I WILL NOT.
Home Depot is not going to see an extra dime from me. I will install the damn thing myself if it comes to that!
Can you tell my blood pressure is up?
(deep breaths...)
Happy Thanksgiving Everyone.